01
Bring your support history
Import ticket exports and internal docs. ResolveIQ organizes the records your team already trusts.
CSV · Excel · PDF · Word · TXT
Support intelligence, grounded in your history
THE SUPPORT INTELLIGENCE PLATFORM
Find the fix hiding in your support history.
Turn your support history into faster, source-backed resolutions. Give every technician the context to solve issues with confidence—and make each fix useful to the next person.
Answers tied to your records Built for IT support teams
Past ticketsWhat your team has solved
Internal guidesWhat your team has documented
ResolveIQSupport knowledge, connected
Relevant contextLinked to its sources
Reusable knowledgeReviewed by a technician
A clearer path through support history
Your support knowledge, made easier to use Search past resolutions Review source records Preserve what works
FROM HISTORY TO ANSWER
Make the knowledge you already have work harder.
Every ticket contains a little more of the answer. ResolveIQ helps your team bring those pieces together.
02
Find the closest precedent
Ask in plain language and surface related incidents, known fixes, and the evidence behind each suggestion.
Answers linked to original sources
03
Keep the fix for next time
Turn a resolved issue into a clear draft article. A technician reviews it before it joins your knowledge base.
Technician review before publishing
ONE CONTINUOUS WORKFLOW
From the first question to the next team's answer.
ResolveIQ supports the whole troubleshooting loop, so useful context is not lost between the conversation and the knowledge base.
IN THE MOMENT
A copilot that follows the conversation
Paste a live chat or call transcript to identify the issue, bring relevant history forward, and keep useful context close at hand.
Built into the support workflowAFTER THE FIX
Turn resolutions into reusable knowledge
Generate a structured article from the problem, symptoms, steps, and outcome—then let a technician review and approve the draft.
Built into the support workflowREMOTE SESSIONS
Document the work as it happens
Add screenshots and troubleshooting notes from a remote session. ResolveIQ organizes them into a step-by-step record.
Built into the support workflowTEAM INSIGHT
See what keeps slowing work down
Review recurring issues, recent activity, and assisted resolutions to spot patterns across your support history.
Built into the support workflow YOUR KNOWLEDGE STAYS YOURS
Designed for the way companies protect internal knowledge.
Support history is sensitive context. ResolveIQ uses organization workspaces and role-based access to keep each company’s data separate and make access clear.
Separate workspacesCompany knowledge stays within its organization.Role-based accessGive teammates access that fits their role.
A FEW GOOD QUESTIONS
Clear answers for a clearer workflow.
Want to see how ResolveIQ could fit your support team?
Talk with usWhere do ResolveIQ recommendations come from?
ResolveIQ searches the tickets and internal knowledge your organization imports. Recommendations include links to the source records so technicians can review the original context before acting.
What can my team import?
Teams can bring in support exports and technical documentation in CSV, Excel, PDF, Word, and plain text formats.
Does ResolveIQ publish articles automatically?
No. ResolveIQ can prepare a structured knowledge article draft after a resolution, but a technician reviews it before it is approved for publishing.
How is company data kept separate?
ResolveIQ is designed around secure organization accounts and role-based access, keeping each company’s support knowledge within its own workspace.
GOOD SUPPORT BUILDS ON ITSELF
Let every solved issue make the next one easier.
Bring your team's support history into the conversation.
Talk to our team Or email us at resolveiq-vy3bup@polsia.app